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Privacy Policy
Privacy Policy

Privacy Statement

At World Food Company, we are very aware that all our users are concerned about their personal privacy and how information about them is used and shared.  Steenbergs protects the confidentiality and security of the information we collect about you, and we appreciate your trust in us to be careful and sensible in how we use and share information about you.

This Privacy Statement is provided to explain to you what personal information is collected at our sites, why we need it and how we use and share it. These practices are updated and modified from time to time, so we would encourage you to check this Statement regularly.  By visiting World Food Company’ websites, you are accepting and consenting to our practices as detailed in this Privacy Statement.

Regulatory Framework For Personal Information

World Food Company manages and protects customer’s and user’s personal data under the Data Protection Act 1998, soon to be GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.  For more information on data protection and protecting your personal data, please visit the Information Commissioner’s Office.

Data Controllers Of Personal Information

This Privacy Statement only relates to the Websites.  Personal Information that is excluded from this Privacy Statement is data that is gathered by websites that are not controlled by and data provided is not owned or controlled by World Food Company.  World Food Company is not responsible for how these third parties may use information collected from or about you.  This includes, amongst others, interactions with World Food Company through its shop at Amazon.co.uk and World Food Company’ accounts on social media platforms, such as Facebook, Instagram, Pinterest, Twitter etc.  We work with these third parties so we can access different online marketplaces, so we can connect to your social networks, so we can generate interest in our products and to allow you to share product interests with your friends in your social networks. We cannot control how your personal data is gathered, stored, used and shared by these third party websites.  You must review the privacy policies and settings on these third party websites and your social networking sites to make sure you understand the information you are sharing.

What Personal Information Does World Food Company Gather?

The personal information that we gather from customers and users of the Websites helps us personalise and improve your experience of the Websites.  We use this information to process orders, deliver products, communicate with you about orders, new products and offers, keep your accounts updated and generally maintain your accounts with us.  In addition, we use this information to improve our services and products, prevent fraud and abuses of the Websites and enable third parties to carry out distribution, payments and refunds, and other functions on our behalf.

The types of information we gather are:

  • Information You Give Us: We receive and store any information you enter on our websites or give us in other ways, such as by telephone or e-mail.  You can choose not to provide certain information but then you might not be able to use all of the features of our Websites, including being kept informed about an order’s progress, or receiving our e-mail newsletters.  We use the information that you provide for purposes that include processing your orders and responding to your questions by e-mail or the “Contact us” form.
  • Automatic Information: We receive and store certain types of information whenever you interact with the Websites.  For example, like most websites, we use “cookies” and we obtain certain types of information when your web browser accesses the websites.
  • E-mail Newsletters: To help us make e-mail newsletters more interesting, we receive a confirmation when you open newsletters from World Food Company if your computer supports such capabilities.

Examples of personal information collected includes, but is not limited to:

  • Information You Give Us: You provide most of your personal data when you search, buy products or communicate with the Websites or World Food Company.  For example, you provide data when you search for products, place an order, provide information to your account, subscribe to the e-mail newsletter, communicate with us through the “Contact us” page, contact us by telephone, email or otherwise, complete a questionnaire, enter a competition, or send us mail.  As a result, you could supply us with information that includes: your name; your address and phone number; your e-mail address; people to whom purchases have been dispatched; your work address; the addresses, names and e-mail addresses or phone numbers of relatives, friends and other people.
  • Automatic Information: Examples of data we collect and analyse include: the Internet protocol address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; browser plug-in types and versions; operating system; purchase history; the Uniform Resource Locators (URL) clickstream to, through and from the Websites; cookie number; browser data such as cookies or Flash cookies; products you viewed or searched; social networks visited and used.